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Insurance billing at 1.5% of collections.

Medical and dental revenue-cycle services. Credentialing is $99 per provider, per payer, billed separately.

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Eligibility check

270/271
Synthetic demonstrationVerified
Member ID
****2199
Payer
Example Payer PPO
Service type
Office visit
Date of service
Oct 6, 2026
Coverage
Active
Copay
$25.00
Deductible met
$487 of $1,500
Coinsurance
20%
Out-of-pocket met
$3,214 of $6,000
Prior authorization
Not indicated
Synthetic eligibility response, as shown in the clinical hub.

Two prices, both published

One percentage for the managed service, one flat fee per credentialing application.

Managed revenue-cycle service
1.5%
1.5% of insurance collections, meaning payments received from payers. Patient payments are not included.
Credentialing application
$99
$99 per provider, per payer, billed separately. You choose and authorize applications after setup. Delivered by our credentialing team.

Service fees are billed monthly, after insurance collections are posted. No monthly minimum. Other terms are set in your service agreement.

Payments received from payers in a typical month.

Estimated service fee per month

$1,200

At 1.5% of insurance collections. Credentialing applications are billed separately.

Illustrative estimate, not a quote. Your fee follows the insurance payments actually posted.

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Compare with published prices

Services

What the hub handles

From enrolling providers to working the last denial. Each service shows whether it is available today.

Credential

Verify

Authorize

Bill

Post

Recover

Set up and connect

Medical and dental, one hub

The payer work differs by practice type. Here is what changes.

A clinician walks down a clinic hallway holding a tablet

Professional claims, Medicare rules and product-driven specialties such as wound care.

EligibilityAvailable
Real-time 270/271. Medicare checks need your Medicare EDI enrollment and HETS attestation.
ClaimsLaunching after setup
837P with modifier, units, NPI, CCI and MUE edits checked before every claim.
AuthorizationsPartially available
Requirements flagged from eligibility and payer rules. Requests are prepared for payer portals until electronic 278 is added.
AppealsLaunching after setup
Medicare deadlines tracked: 120 days for redetermination, 180 days for reconsideration.
CredentialingAvailable
PECOS 855I, 855R and 855B, Medicaid, commercial plans and CAQH re-attestation.

Who does what

We do the payer-facing work. Your team keeps the steps only a practice can take.

We do not ask for your payer passwords, SSNs or bank account numbers in setup.

Credentialing
Eligibility HubPrepare, submit and track applications. Monitor exclusions and expirations.
Your practicePortal sign-ins, SSN and bank entry, signatures and documents.
Eligibility
Eligibility HubRun checks, prepare verification requests, flag authorization needs.
Your practiceCapture insurance cards and member IDs at intake.
Authorizations
Eligibility HubCheck coverage, prepare and track requests and predeterminations.
Your practiceClinical documentation. Sign where a payer requires it.
Claims
Eligibility HubScrub, submit, track acknowledgments and fix rejections.
Your practiceComplete, signed visit notes and charge capture.
Payment posting
Eligibility HubPost ERAs, review EOBs, flag underpayments.
Your practiceForward paper EOBs and patient payments.
Denials and appeals
Eligibility HubClassify, build packets, draft letters, track deadlines.
Your practiceAn authorized person reviews, signs and files where required.
Reporting
Eligibility HubMonthly scorecard and live dashboards.
Your practiceA monthly review meeting.

How switching works

Five phases. Your current biller keeps billing until enrollment moves to us, and production starts only when you approve it.

Lengths are typical and depend on your payers.

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  1. Phase 1: Agreements

    Days

    A Business Associate Agreement and a service agreement between your practice and Vixel Agency LLC.

    Who acts
    We prepare. Your authorized signer signs.
    What comes next
    Practice setup opens.

  2. Phase 2: Practice setup

    Typically 1 to 2 weeks

    You complete the setup wizard. We verify NPIs, providers and payers.

    Who acts
    You enter practice details. We verify them.
    What comes next
    Shadow mode starts.

  3. Phase 3: Shadow mode

    Typically 30 to 60 days

    Your current biller keeps billing. Claims also run through our checks on de-identified test data, and we compare results with what was paid or denied.

    Who acts
    Eligibility Hub runs the comparison.
    What comes next
    Enrollment, once you have reviewed the results.

  4. Phase 4: Enrollment

    Typically 2 to 6 weeks, payer dependent

    Claims and ERA enrollment move to our clearinghouse, timed with your current biller's notice period. ERAs go to one clearinghouse at a time.

    Who acts
    We file enrollments. You sign where a payer requires it.
    What comes next
    Live service, after you approve production.

  5. Phase 5: Live service

    Ongoing

    Full service, a monthly scorecard, and open denials from your prior biller worked to a decision.

    Who acts
    Eligibility Hub, with a monthly review together.
    What comes next
    Monthly reporting continues.

HIPAA

Clear boundaries around patient data

We sign a Business Associate Agreement with every practice, and our subcontractors sign theirs before patient data reaches them.

  • The portal holds business data only

    Your account, setup, billing and aggregate reports live here. No patient records, claim lists or clinical codes.

  • Patient work stays in the clinical hub

    Each practice's data is isolated and encrypted in transit and at rest. Member IDs and appeal letters are also encrypted at the field level.

  • Production waits for your approval

    Real transmissions start only after the agreements are signed and you approve. Test mode never sends real patient data.

How we protect data

Questions practices ask first

What counts as insurance collections?

Insurance payments posted by the hub from payer remittances, net of reversals. Patient payments are not included, so the 1.5% applies only to money received from payers.

What does the 1.5% include?

The managed revenue-cycle service: eligibility checks, claim scrubbing and submission, payment posting, denials and appeals, and AR follow-up, as each service becomes available for your practice. Credentialing applications are priced separately.

When are credentialing application fees charged?

Only after setup, when you choose providers and payers and authorize the charges. Each application is $99 per provider, per payer. Nothing is estimated or charged for applications at signup.

What is available now?

Eligibility and benefits verification and insurance verification requests are live. Claims, payment posting, denials and appeals, coverage checks and onboarding are built and launch after your setup steps. Prior authorization and AR follow-up are partially available. Credentialing is available now, delivered by our credentialing team.

How does switching work?

Five phases: agreements, practice setup, shadow mode, enrollment and live service. Your current biller keeps billing during shadow mode while we compare results.

Do we have to change our practice software?

No. Practices connect through the hub's API or through admin software we provide. Where we only have read access to your practice software, we do not write back to it; for dental posting we provide a verified posting worksheet instead.

See what your practice would pay.

1.5% of insurance collections. Credentialing billed separately, only when you authorize it.

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